Refund policy

Return & Refund Policy

Last updated: August 17, 2026

At HomeRoam Safety, we want you to feel confident about your purchase. If you are not satisfied with your order, you may request a return within 90 days of delivery, subject to the conditions below.

90-Day Return Policy

To request a return, please contact us at homeroamsafety@163.com before sending your product back.

To be eligible for a return, the product should include the main device and its original accessories and should not show damage caused by misuse, abuse, unauthorized modification, improper installation, excessive water exposure, impact, or other use inconsistent with the product instructions.

Reasonable inspection and testing of the product will not by itself make the product ineligible for return.

Please do not send products back without first contacting our support team. We will provide return instructions and the appropriate return address.

Change-of-Mind Returns

For returns that are not related to a defect, damage, or fulfillment error, the customer is responsible for return shipping costs unless otherwise stated by HomeRoam Safety.

Original shipping charges, if any, are non-refundable except where required by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at homeroamsafety@163.com as soon as possible.

If we confirm that the issue was caused by a product defect or fulfillment error, we may provide a replacement, refund, or other appropriate solution.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for your bank or payment provider to reflect the funds in your account.

Order Cancellations

Because we begin processing orders quickly, cancellation requests should be submitted within 15 minutes of placing the order.

Please email homeroamsafety@163.com immediately with your order number.

After this cancellation window, we cannot guarantee that an order can be stopped before fulfillment. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable consumer protection laws.

Contact Us

HomeRoam Safety
Operated by HomeRoam Technology Co., Ltd.

Email: homeroamsafety@163.com
Phone: +86 199 2533 0429

Address:
Room 0739, Section C, 2nd Floor,
No. 8, Shengtang Street, Cencun,
Tianhe District, Guangzhou, China