Shipping policy
Shipping Policy
Last updated: August 17, 2026
Thank you for shopping with HomeRoam Safety. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–2 business days after payment is successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once an order has shipped, tracking information will normally be sent to the email address provided during checkout.
Shipping Cost
HomeRoam Safety currently offers free worldwide shipping on eligible orders, unless a different shipping charge is clearly displayed during checkout.
Estimated Delivery Times
Estimated delivery times after dispatch are generally:
- United States & Canada: approximately 4–8 business days
- United Kingdom, Europe, Australia & New Zealand: approximately 5–10 business days
- Other destinations may require additional delivery time.
These estimates do not include order processing time.
Order Tracking
Where tracking is available, tracking details will be provided after your order is handed to the carrier.
Tracking information may take some time to update after dispatch.
Delivery Delays
Delivery may occasionally be affected by customs processing, weather, carrier disruptions, public holidays, remote destinations, address issues, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, contact us at homeroamsafety@163.com.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us as soon as possible.
We cannot guarantee that shipping information can be changed after an order has entered fulfillment.
Customs, Duties and Import Taxes
International shipments may be subject to customs duties, VAT, import taxes, brokerage charges, or other government fees depending on the destination.
Unless expressly stated otherwise during checkout, such charges may be the responsibility of the recipient.
Lost or Damaged Packages
If a package arrives visibly damaged, or if tracking indicates delivery but you cannot locate the order, please contact us at homeroamsafety@163.com.
Please include your order number and any relevant photographs or tracking information.
Contact Us
HomeRoam Safety
Operated by HomeRoam Technology Co., Ltd.
Email: homeroamsafety@163.com
Phone: +86 199 2533 0429
Address:
Room 0739, Section C, 2nd Floor,
No. 8, Shengtang Street, Cencun,
Tianhe District, Guangzhou, China