Terms of service

Terms of Service

Last updated: August 17, 2026

Welcome to HomeRoam Safety. This website is operated by HomeRoam Technology Co., Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to HomeRoam Safety and HomeRoam Technology Co., Ltd.

By accessing our website or purchasing products from us, you agree to these Terms of Service and our applicable store policies.

Online Store Terms

You may use this website only for lawful purposes. You may not use our website, products, services, or content for fraudulent, abusive, unlawful, or unauthorized activities.

You agree that the information provided when placing an order, including your name, email address, billing details, shipping address, and payment information, is accurate and complete.

Products and Product Information

We make reasonable efforts to present product descriptions, specifications, images, prices, and availability accurately.

Product appearance, packaging, specifications, accessories, and other details may occasionally be updated.

Safety monitoring products should be installed, tested, maintained, and used according to the product manual and applicable local requirements.

HomeRoam Safety products are not intended to replace safety equipment, inspection, installation, or alarm systems specifically required by applicable building, fire, residential, RV, workplace, or other regulations unless expressly stated otherwise.

Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including cases involving suspected fraud, payment issues, incorrect pricing, inventory errors, shipping restrictions, or inaccurate customer information.

If an order is cancelled after payment has been collected, the applicable amount will be refunded.

Prices and Payment

Prices are displayed in the currency shown on our website or during checkout.

Applicable taxes, duties, shipping fees, or other charges will be displayed at checkout where available.

Shipping

Shipping and estimated delivery times are governed by our Shipping Policy.

Delivery estimates are provided in good faith but cannot always be guaranteed due to carrier delays, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Returns and Refunds

Returns, refunds, and cancellations are governed by our Return & Refund Policy.

Intellectual Property

All original website content, including the HomeRoam Safety name, logos, product photographs, product descriptions, graphics, videos, and designs, is owned by or licensed to HomeRoam Technology Co., Ltd. unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission except where permitted by law.

Third-Party Services

Our store may use third-party services for ecommerce hosting, payments, analytics, shipping, customer support, and other functions.

Your use of certain third-party services may also be subject to their respective terms and policies.

Limitation of Liability

To the fullest extent permitted by applicable law, HomeRoam Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be limited.

Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

Changes to These Terms

We may update these Terms periodically. The latest version will always be available on this page.

Contact

HomeRoam Technology Co., Ltd.
Trading as HomeRoam Safety

Email: homeroamsafety@163.com
Phone: +86 199 2533 0429

Address:
Room 0739, Section C, 2nd Floor,
No. 8, Shengtang Street, Cencun,
Tianhe District, Guangzhou, China